Ticket Support & Frequently Asked Questions

Q: How do I receive my tickets?

A: Your tickets are sent to the email address you provided during purchase immediately after your order is confirmed. Each ticket is digital and includes a unique QR code.

Q: What if I haven't received my tickets via email?

A: First, please check your spam or junk folder. If you still can't find the tickets, use our secure ticket regeneration flow which will email you a one-time link to re-download your tickets:

Click here to regenerate your tickets

If the regeneration email does not arrive (check spam/junk folders) or you have other issues, contact our support team with your order details and we'll assist further.

Q: Do I need to print my tickets?

A: No, you don't need to print your tickets. You can present the QR code on your smartphone at the event entrance for scanning.

Q: Can I transfer my ticket to someone else?

A: Generally, tickets are transferable. The name on the ticket does not always need to match the attendee, as entry is typically granted by scanning the unique QR code. However, please check specific event policies if you are unsure.

Q: What is your refund policy?

A: Tickets are non-refundable, unless the event is cancelled. Refunds will be issued to the original form of payment.

Q: What time should I arrive?

A: We recommend arriving at least 30 minutes before the scheduled event start time to allow for ticket scanning and finding your seats.

Q: What should I bring to the event?

A: Just your digital ticket (on your phone) and a valid ID if the event has age restrictions.

Q: I lost my tickets — how can I get them again?

A: If you no longer have access to the original ticket email, you can request a secure regeneration link to re-download your tickets:

1. Visit the regeneration page: Click here to regenerate your tickets
2. Enter the email address you used to buy the tickets and submit the form.
3. We will send a one-time, time-limited link to that email. Open the email and click the link to view and download your tickets.
4. The link is single-use and expires after 1 hour for your security. When you click a download link the token will be marked as used and cannot be reused.

Why we use a token link: This ensures only the owner of the email address can re-download tickets, protecting your tickets and QR codes from unauthorized access.

Rate limits & abuse protection: We limit the number of regeneration requests to prevent abuse. If you trigger a rate-limit message, wait an hour or contact support for help.

Didn’t receive the email? Check your spam/junk folder first. If you don't see the email, contact our support team and include your order details so we can help.

Admin audit: For support/administration, regeneration requests and downloads are logged for auditing and security. If you need help, our support team can verify and assist.